In order to comply with current legislation and provide security and confidence to all users, we inform you, under Law 34/2002 of Services of the Information Society and Electronic Commerce, we identify the owner and responsible for the website:
Owner: ALEJANDRO SEGARRA S.L.
Registered office: CONSELL DE CENT, 493, 08013, Barcelona
C.I.F.: B67575456
Registration: Barcelona Mercantile Registry, Folio 1, Volume 47282, Page 547164, Entry number 1.
Contact telephone number: (+34) 930107517
Email: info@dralejandrosegarra.com
These terms and conditions shall govern the use of the website, together with the Privacy Policy and the Cookie Policy.
The Conditions may be modified without prior notice, so you should always read them before using the website and making the purchase. These are available for consultation, archiving or printing at any time.
In any case, the access by the user to the web page, once such modification takes place, implies the acceptance of the Conditions and the modifications introduced.
The present conditions of use regulate the rights and obligations of the users in relation to the access, navigation and use of the web page, as well as the purchase of products and/or services.
In this sense, and without prejudice to the provisions of these General Conditions and Terms of Use, the contracting of any product and/or service offered by ALEJANDRO SEGARRA, S.L. will be regulated by the general and/or particular conditions of each specific service provided for that purpose.
All purchases of products purchased through the website, after identification and authentication, shall be considered validly made by the Customer, and shall be binding.
In case of contradiction between the terms and conditions stated in these General Conditions and the Special Conditions, the conditions agreed in the latter instrument shall always prevail with respect to those incompatible terms, and only with respect to those Products subject to such specific conditions.
The information or personal data provided by the Customer will be treated in accordance with the provisions of the General Privacy Policy of ALEJANDRO SEGARRA, S.L.P, as well as the specific privacy policies of each web form.
Access to the website by minors is prohibited. However, in the event of access to the website by a minor, it shall be presumed that such access has been made with the prior and express authorization of their parents, guardians or legal representatives, without prejudice to the fact that the provider reserves the right to carry out as many verifications and checks as it deems appropriate.
Under no circumstances will the provider be responsible for the veracity of the data provided by users, so each of them will be solely responsible for the adequacy, accuracy and precision of the information provided or, otherwise, for the possible consequences that may arise from the lack of quality of the data.
Likewise, by making use of this website, the Client consents to the processing of their data and declares that they are truthful and correspond to reality, becoming a User. Therefore, the Customer agrees not to make improper use of the website and:
– Not to reproduce, distribute, publicly communicate, transform or modify the Web or any of its contents, including these Terms of Use, regardless of the purpose of such use, without prior authorization.
– Do not place any false or fraudulent orders. In the event of any indication of falsity or fraud, the order will be cancelled and the relevant authorities will be informed, and no responsibility will be assumed for any damages and/or expenses that may arise from this.
– Provide a truthful and accurate e-mail address, mailing address and/or other contact information.
– You will not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website. Failure to comply with this clause could lead to the commission of offenses classified as crimes under the provisions of the Penal Code.
– Insert in other websites, platforms, forums, chats, blogs or social networks any type of link or link that allows linking or reproducing the Web or the contents of these with such websites, platforms, forums, chats, blogs or social networks except if the link only links directly to the home page of the Web or the App without being able to reproduce it in any way.
– Link or reproduce the website or its contents from other websites, platforms, forums, chats, blogs or social networks that are contrary to the law, offensive or offensive to human dignity, fundamental rights or their own and / or are likely to be considered criminal.
– Introduce and/or disseminate content on the website that violates human rights and human dignity, such as racist, xenophobic, pornographic content or content that advocates terrorism.
ALEJANDRO SEGARRA, S.L.P. will not assume any responsibility for persons who violate these Terms of Use, the applicable regulations in force or are minors.
In addition, the breach of any of the foregoing obligations by the user may lead to the adoption by the Provider of the appropriate measures protected by law and in the exercise of its rights or obligations.
In order to carry out the purchase of products and / or services made available to customers, it will be necessary to provide data through the forms provided for this purpose, being certain mandatory data.
It is not necessary to register on the website to purchase gift cards and other products and/or services made available to the consumer on the website, but can be done through a platform as a guest.
The user can, at any time, request to unsubscribe from the website, simply by sending an e-mail to info@dralejandrosegarra.com
Method of purchase.
To purchase a gift card, the Customer must follow the on-line purchase procedure, section gift cards, where the services are detailed through images.
A distinction must be made between the Customer and/or acquirer, who is the one who makes the purchase, and the Recipient, who is the one who receives the gift card.
The Customer must make a minimum purchase of 100 euros and a maximum of 2000 euros, selecting within this range the amount he/she wishes to include in the gift card.
During the purchase of the gift card, an e-mail address must be provided for the delivery of the gift card, detailing a name and optional message for the recipient.
The User, once he/she validates the order in his/her shopping cart, must provide the billing and shipping information for the products and/or services purchased, and must expressly accept, by checking the corresponding box, the present Terms and Conditions of Contract. If you do not check the acceptance box, the website will not allow you to proceed with the contracting process.
The only method of payment allowed is by credit card, other means such as bank transfer, paypal or others are not allowed.
A pop-up window will appear to carry out the purchase through the online payment platform system (TPV) of the corresponding banks.
All data provided to ALEJANDRO SEGARRA, S.L.P to carry out the electronic payment through the e-commerce payment gateway, are duly encrypted to ensure maximum security and confidentiality, hosting them in a secure server certified according to the protocol “Secure Socket Layer” (SSL).
In no case will the card data provided by Customers through the payment gateway be stored, and will only be retained while the purchase is made, the payment is made and until the withdrawal period has elapsed, in order to be able to return the corresponding economic amounts.
Once the purchase has been confirmed, a billing address must be provided and the corresponding invoice can be obtained in the name of either the individual or the legal entity.
For all purposes, the purchase shall be deemed to have been made at the address of the point of sale where the purchase was actually made by the Customer.
Subsequently, the Customer will receive an e-mail acknowledging receipt of its order (“Order Confirmation”) within 24 hours of the order.
As soon as the gift card is issued, the recipient will receive an e-mail with the gift card, indicating the name of the purchaser.
This gift card can be used at Clínica ALEJANDRO SEGARRA, S.L.P. with no time limit, and the purchaser can use the amount received as a gift card for any treatment provided.
Once the recipient has the gift card and its corresponding number, he/she will be able to arrange a visit to the Clinic by telephone or via WhatsApp through the telephone number indicated. No other means of obtaining quotations than those listed above are permitted.
The recipient must go to Clínica ALEJANDRO SEGARRA, S.L.P. with the gift card and indicate its number.
In the event that the Client purchases a treatment for a higher amount than the amount on the gift card, the difference must be paid.
In turn, in the event that the Client purchases a treatment for a lower amount than the amount on the gift card, the corresponding balance will remain in his favor, and neither the purchaser nor the recipient will be able to request the return of the surplus.
The surplus will be kept on the gift card and the user will be able to use it without time limit.
The User who wishes to contract a treatment, should contact ALEJANDRO SEGARRA, S.L.P. by telephone or by WhatsApp, in order to request an appointment. A customer code will be assigned to you at that time.
Once the appointment has been agreed upon, the User will have a period of 24 hours to validate it through the “Validate your appointment” section of the website.
If the appointment is not validated within 24 hours, the User will lose the designated date and time, and must contact ALEJANDRO SEGARRA, S.L.P. again so that a new one can be assigned.
Failure to validate implies the waiver of the same, without the need for express notification by ALEJANDRO SEGARRA, S.L.P.
In order to validate the appointment, you must provide your name, surname, contact telephone number and customer code. The validation of the appointment implies the payment of the sum of FIFTY EUROS (50,00.-€), which will have the concept of reservation on account of the price of the treatment.
The payment methods allowed are by credit card and Bizum, other methods such as bank transfer, paypal or others are not allowed.
A pop-up window will appear to carry out the purchase through the online payment platform system (TPV) of the corresponding banks.
In the case of Bizum, an application screen will appear to provide the mobile number.
All data provided to ALEJANDRO SEGARRA, S.L.P to carry out the electronic payment through the e-commerce payment gateway, are duly encrypted to ensure maximum security and confidentiality, hosting them in a secure server certified according to the protocol “Secure Socket Layer” (SSL).
In no case will the card data provided by Customers through the payment gateway be stored, and will only be retained while the purchase is made, the payment is made and until the withdrawal period has elapsed, in order to be able to return the corresponding economic amounts.
At that moment, no invoice will be issued, which will be issued when the total price of the treatment is paid and the treatment is carried out.
Subsequently, the Client will receive an email acknowledging that the appointment has been successfully validated (“Appointment Validation”) within 24 hours of the appointment.
Once the appointment has been assigned, it cannot be cancelled and the User will lose the 50.00 Euros paid as reservation fee.
In the case of a modification, the User must make the request 48 hours prior to the originally scheduled appointment, taking into account only working days. If you have an appointment scheduled on Monday or Tuesday, the modification must be requested on the previous Thursday or Friday.
The reservation can only be modified once and only by telephone.
The request for modification within the time period prior to the appointment and/or non-attendance will result in the loss of the 50.00 euros paid as a reservation fee.
ALEJANDRO SEGARRA, S.L.P. may, for medical reasons, not carry out the treatment, so that in that case the amount of 50.00 euros as a reservation fee will be refunded.
The User has a period of fourteen days to exercise his right of withdrawal, in accordance with the provisions of Article 71 of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
This right of withdrawal shall apply to the purchase of gift cards, provided that the beneficiary of the card has not made use of it and the service contracted by ALEJANDRO SEGARRA, S.L.P. has not been provided.
In turn, in the event that a treatment is purchased and paid for in advance, the right of withdrawal may also apply.
The right of withdrawal may be exercised through the following channels:
– Contacting Customer Service, where the steps to follow will be indicated.
The refund will include the amount of the purchase. The refund will be made in the same means of payment with which the Product was purchased.
At the time of withdrawal, the numbering on the gift card will automatically become ineffective.
The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated.
Excluded from the right of withdrawal is the provision of services, once the service has been fully performed.
When the product or service presents a lack of conformity because it does not correspond to the characteristics offered, presents defects that prevent its normal use in accordance with its nature, or does not offer the benefits described for it, the Customer shall be entitled to the restoration of the purchased good within a period of three years from the purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users.
Likewise, the Client has the right to the reclamation of the good according to the rules of article 118 and following of the Revised Text of the General Law for the Defense of Consumers and Users.
Complaints may be made by e-mail to info@dralejandrosegarra.com or in person, providing the Customer with the corresponding complaint forms.
The provider is the owner or, where appropriate, has the corresponding licenses on the rights of exploitation of intellectual and industrial property on the design and programming of the website, as well as all the contents offered therein, including, but not limited to, the platform itself, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or content available through this.
Under no circumstances shall it be understood that access, browsing and use of the website by the user or the use, acquisition and/or contracting of products or services offered through the same implies the waiver, transmission, license or total or partial transfer of said rights by the provider in favor of the user. The user has the right to use the contents and/or services of the website within a strictly domestic scope, for accessing and browsing through the website, and solely for the purpose of enjoying the benefits of the service in accordance with these Terms of Use.
References to registered trademarks or trade names, or other distinctive signs, whether owned by the provider or by third parties, imply a prohibition on their use without the express written consent of the provider or their legitimate owners. At no time, unless expressly stated to the contrary, does accessing, browsing or using the website and/or its contents give the user any right whatsoever over the distinctive signs, contents or services included therein.
All intellectual and industrial property rights over the contents and/or services of the website are reserved and, in particular, it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute, by any means and in any form, all or part of the contents included in the website, for public or commercial purposes, without the prior, express and written authorization of the provider or, where appropriate, of the owner of the corresponding rights.
Likewise, it is forbidden to remove or manipulate the copyright indications or other credits that identify the holders of the rights of the contents that the user finds on the web site, as well as the technical protection devices, digital fingerprints, or any protection mechanism or information incorporated to the contents offered on the web site.
In the event that the user sends information of any kind to the Provider through any of the channels provided for this purpose, the user represents, warrants and agrees that he/she has the right to do so freely, that such information does not infringe any intellectual property rights, industrial, trade secret or any other rights of third parties, and that such information is not confidential or cause any damage to third parties, assuming otherwise all possible liabilities arising.
If the User becomes aware of the existence of any content that is illicit, illegal, contrary to the law or that could imply an infringement of intellectual and/or industrial property rights, he/she must immediately notify the Provider through the e-mail address info@dralejandrosegarra.com so that the Provider can proceed to the adoption of the appropriate measures.
In the event that the website includes links to other web pages by means of buttons, links, banners or embedded content, the provider informs that these are directly managed by third parties, and the provider does not have the human or technical means to know in advance and/or control and/or approve all the information, content, products or services provided by other platforms to which links may be established from the website.
Consequently, ALEJANDRO SEGARRA, S.L. shall not be responsible for any aspect related to the platform or web page to which a link may be established from the website, specifically, but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its contents, in general.
In this sense, if the users have effective knowledge that the activities developed through these third party web pages are illegal, and/or contravene morality and/or public order, they must immediately communicate it to the Provider in order to proceed to disable the access link to them, action that will be carried out as soon as possible from the moment the Provider has knowledge of this circumstance.
In any case, the establishment of any type of link from the web site to another web page does not imply that there is any type of relationship, collaboration or dependence between the provider and the person responsible for said external web page.
The Provider cannot guarantee the reliability, usefulness or accuracy of absolutely all the information and/or services of the website, nor the usefulness or accuracy of the documentation made available through the website.
Consequently, the provider does not guarantee:
1. The continuity of the contents of the website
2. The absence of errors in such contents
3. The invulnerability, from a security point of view, of the website and/or the impossibility of violating the security measures adopted therein.
4. The lack of usefulness or performance of the contents of the website.
5. And the damages caused, to himself or to a third party, by any person who infringes the conditions, rules and instructions that the provider establishes on the website or through the violation of the security systems of the website.
This notwithstanding, the provider declares that it has taken all necessary measures, within its possibilities and the state of the art, to ensure the operation of the website and minimize system errors and ensure the highest level of security for users, both from the technical point of view and the contents published on the website.
In any case, the provider reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, the access, navigation, use, hosting and/or downloading of the content and/or use of services of the website, with or without prior notice, to users who contravene any of the provisions detailed in these Terms of Use, without the possibility of the user being able to claim any compensation for this cause.
For these purposes, the Provider informs that it may inform and cooperate in a timely manner with the competent police and judicial authorities if it detects any infringement of the legislation in force or if it suspects that a crime has been committed.
All personal data provided during the use of the website will be treated in accordance with the provisions of the Privacy Policy that every user must expressly accept in order to use and register in the system.
The personal data provided will be incorporated into a file owned by ALEJANDRO SEGARRA, S.L, being necessary to process your data for the management of the contractual relationship and the provision of services. For the above purposes, the buyer guarantees that the information provided is true, being expressly responsible for any possible consequences that may result from the falsity of such information. We inform you that the personal data provided may be communicated to third parties when necessary.
The buyer’s contact data may be used on the basis of legitimate interest to send him, by any means, including mail, email, SMS, etc., information of interest, news and offers on products and services.
ALEJANDRO SEGARRA, S.L has adopted the necessary technical and organizational measures to guarantee the confidentiality, security and integrity of the personal data provided, as well as to avoid its alteration, loss, treatment or unauthorized access.
In order to keep your personal data updated, the buyer must report any changes that occur with respect to them, otherwise ALEJANDRO SEGARRA, S.L. can not respond to its veracity.
The parties expressly agree that this contract shall be governed by and construed, in all its terms and conditions, in accordance with current Spanish law.
The parties expressly submit, for any questions or differences that may arise from the interpretation, fulfillment and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the purchaser or to those of the place of fulfillment of the contractual obligation.
The European Commission provides consumers with a platform for the resolution of consumer complaints online, which you as a consumer can use and which is available at the following link: http://ec.europa.eu/consumers/odr/
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